1. Order Cancellation
Orders can be canceled within 12 hours after purchase.
After this time, your order may already be processed or shipped and cannot be canceled.
2. Returns
We accept returns under the following conditions:
- The item must be unused and in original condition
- The return request must be made within 14 days of delivery
- The customer is responsible for return shipping costs
To request a return, please contact us at:
👉 【order@ucolorx.com】
3. Non-Returnable Items
We do not accept returns for:
- Personalized or customized products
- Items damaged due to misuse
- Clearance or final sale items
4. Refunds (If Applicable)
Once your return is received and inspected:
- We will notify you of approval or rejection
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received it, please contact us:
6. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos or videos as proof
We will offer:
- Replacement
or - Full refund (no return required in some cases)
7. Exchanges
We only replace items if they are defective or damaged.
8. Shipping Costs
- Original shipping fees are non-refundable
- Return shipping costs are paid by the customer
- If a refund is approved, return shipping cost will not be reimbursed
9. Contact Information
If you have any questions, please contact us:
Email: 【order@ucolorx.com】